HR raise a ticket when a user reports the following message but their iTrent record looks correct.




Solution:

execute stored procedures to update caches in the EnterpriseData and Payclaim database.


  • [GCDB03].[EnterpriseData_Synchroniser].[dbo].[RebuildEmployees_AllPosts]
  • [GCDB03].[PayClaim].[dbo].[_Cache_StaffPostsWithValidation_Update]